Midwestern Van Lines

If I could give zero stars I would. I had my things picked up early December 2020.

When I first called and booked everything i was actually booking through what I though was a different company (American Standard Moving) and it turns out that they use a third party for the actual moving. Didn't know that until pick up day. When I called to schedule this I spoke with a broker named Mitch. He told me 3-5 days from pick up to delivery and that "our guys can do 500 miles in a day easy". Everywhere else was a couple weeks atleast so I went with them. I could not be several weeks without my things so I decided to go with them.

Pick up day comes around and they extorted me for an extra $300 since my daughter had her clothes in a bag instead of a box and they needed to box it. And they added $150 since she was on a 3rd floor apartment. I get stairs are annoying but I was transparent about this when I booked the move and the broker originally waived the fees. Not really having any other choice at the time I agreed to it. In hindsight I should have told them to take a hike and just eat my losses with my deposit.

The waiting game begins. I wait a week for my things and no word at all. I call them up and they say that a delivery driver hasn't been assigned yet but one should be assigned by Friday then my items will be on route. I told them I needed everything by Christmas and asked if it I should get it by then. They assured me I should have it by then. Christmas comes and goes. New years comes and goes. No delivery, not even a phone call. Basically from here on out I play this game where I call them once a week and they say I should be getting a call any day from the driver. At one point the truck broke down but the driver never called anybody to tell them so. I have been exceedingly patient and polite every time I talk to them but now I'm starting to lose it. I asked for a discount off my final bill. They offered a $50 discount. $50!!! That is an absolute joke. Honestly the only way they could make it right is if they canceled the final payment altogether. All of my daughters clothes, her bed, her laptop and gaming devices, and all her art supplies and her taxidermy is on that truck. She has been without a bed and clothes for about 2 months now. At what point does this become theft? It has been WELL past the reasonable expectation for delivery.

Where I am now...it is now early February and I was told I should be getting a call from the driver any day now. ?

Move size: Studio Service cost: $2128

We moved from Colorado to Texas. Unfortunately, we chose Midwestern Van lines. They picked our things up on 12/15/2017. Delivery date was 12/18/2017. We were charged more than our original quote. We paid the new asked amount. It is now 1/8/2018. WE STILL DO NOT HAVE OUR BELONGINGS. There is poor comunication. They still don't know when our stuff will arrive! I am recovering from surgery. My little boy is Autistic. We are sleeping on hard wood floors, because these people have our beds!! They have everything, even down to the Christmas tree, stockings and few gifts of toys. Its horrible! Please avoid the pain and suffering we are going through and chose another company.

Move size: 2 Bedroom Home Service cost: $378985

I just moved from Denver to Boca Raton Florida. I had booked a mover but two days before my move they called me and told me the price I was quoted wasn’t enough and turned my $3,500 move to $7000. I was shocked so I went online to eee what I could do. Thankfully I was helped by Sam Stone. He saved me. He got be booked for my original price and had me picked up In two days. His level of professionalism was way beyond my expectations. The truck showed up on time. They were super professional and a week later the same crew delivered my stuff to Florida and set up my new condo. Thank you Midwestern Van Lines and a special thanks to Sam Stone.

Move size: 3 Bedroom Home Service cost: $3500

I do not give this company 1 star but there is not a button for 0 stars! This company will be nice at first just to get your business and your money! Do Not Use This Company, please. They are horrible. The guys who picked up my items were great and wrapped everything snuggly but that is where the niceties ended. My items were picked up on the 18th of July in Wyoming and delivered on the 8th of August to Massachusetts. My belongings switched vehicles 3 times! First off, Mid Western Van Lines quoted me 658 sq ft of space after I gave a detailed inventory. When they came to pick up my belongings (all of which were on the inventory to include verbally giving them dimensions over the phone) all of a sudden my items took up 900 sq ft which increased my price another $1,100! Secondly, they contracted my items to a third party company for delivery. They contracted Boost Express Van Lines who tried to get me to pay an extra $450 for a "delivery fee" which was not in my contract, that I had in hand. Needless to say I called the police because Boost Express would not give me my items until I paid $450 that was not in my contract. The police went over the contract with the drivers and calmed the situation down. I tried calling Mid Western a dozen times and no one answered. I emailed them and left voicemail messages; no response! They finally started to unload my items as I checked them off my inventory sheet and guess what? I AM MISSING 11 ITEMS FROM MY INVENTORY!! Also my grill is broken, my deep freezer has a huge gash in it, my $600 computer desk is broken and every box is dented and smashed!! Now I have to go to the police station and file reports and try to file claims with Mid Western Van Lines but I doubt I will ever see my missing items or any kind of reimbursement. I am in the military and have been for the last 9 years and have never run into anything like this before. Please do not use this company if you value your money and your personal items! I paid $4,493.26 for a garbage company who told me it was going to cost $3,337.11; Spent 2.5 hours with 5 police officers at my house; and lost some of my personal items just because I did not want to move it all myself this time. Do yourself a favor and move your items yourself! This is a headache and heartache I could have avoided if I had just chosen to do it myself. Oh and I also cancelled my credit card just incase the company tried to take even more money from me and I had to block a phone number from Boost Express Van Lines because their boss Yuri, whom I could not understand because of his accent, kept calling and yelling at me about paying his guys and saying he is going to sue me. I have every contract filled out and every dime that I was contracted to pay, has been paid. Never again will I use a moving company. I will never trust anyone else with my valuable possessions and I suggest you don't either!

Move size: 3 Bedroom Home Service cost: $4493

Beware of this company, they quoted us a price of 5872, had me sign contract for original never gave me a copy until they loaded my fur inter in a 26 ft. Moving trailer, they took the signed contract and jacked up the price to more than 12,000 dollars. Did not give me a 24 hour notice, He solicited help on Craig’s list to help move my furniture. I did not have all the money so he put my things in storage and took the key. The Florida Department of transportation investigated them because of 48 complaints. Took my contract back to the original quote and informed me I would have to pick up my own items. My things are still in storage because his name is on the unit and he has the key. Fill out complaints that the only way to get this company and others investigated.

Move size: 4 Bedroom Home Service cost: $12666

I had to get relocated and I started exploring moving company. Unfortunately these guys also contacted me, I had almost finalized one vendor when sales person "Sean" from this company called me and convinced me to use their service with tall promises ,and told me that they are the best. Somehow I trusted him and it became the worst nightmare happened to me in recent time. I had taken packers and movers services from them and they told me that they will take care packing of my house hold stuff.At the time of pick up they did not pack my coutches and beds, when I asked them they told me that they would pack these goods in their store
and I don't have to worry at all as they are best in business and somehow I trusted them.
Also they had told me that within 10 days from my request they will deliver my goods.
When I requested them to deliver the goods(after their storage period got over), they tood almost 25 days to deliver my goods and they were very rude when I asked them to deliver or asked expected date. Finally I they deliver my goods and most of them were not packaged only or very minumum packing they had done.
Result is all my couches, bed, other stuff got scratches or spoiled. They even exchange one of my packet with sb ele and that packet was filled with just one old lamp.
When I complained about this they send me one link to claim my losses.
I registerd in that Claim website, and still strggling to get their node that they have received all the docuemnts.
They want their claim document, all the bills and photographs of my spoiled stuff but they don't accept muitiple files, no zip files.I wrote the couple of times to suggest me how should I send the relevant docuemnts they need to process my claim, they just send one standard answer docuemnt of these forms are not accepted.
I really doubt is it real claim system or here also some fake things are set up by these guys.
I am clue less what to do and how to get any claim for my spoiled stuff right now.
My high recommendation is please don't use this moving company. Photo of few items I have uploaded.

Move size: 1 Bedroom Home Service cost: $2578

I am just going to state the facts and let you decide if you want to risk using this moving service.
I worked on a quote with Paul from the Chicago office on my move from Iowa to Massachusetts. I was told that the quote I was given was guaranteed. I was told a van clearly marked with Mid Western Van Lines would pick up my things and deliver them to MA. I was told that Paul would be my go to person for the whole move and would always be available to me for question. I was told I would get 1 to 2 days notice both on pick up and on drop off. I was told my belongs would arrive in the condition they were in when picked up. I was told the price would be just over $3900 dollars. I paid a deposit of just over 2K and was told by balance was $1945, 1/2 due at pick up and 1/2 at drop off.
Now here is what occurred. The crew called on the back up day to say they would arrive in 20 minutes. They arrive an hour later in an unmarked truck. They walked around my apartment and wrote up paper work and told me I actually needed to give them $1500 on pick up and delivery. I called a supervisor since Paul did not return my call, text or email and the supervisor took $150 off the cost and I gave way a bedroom set and got the price down and gave the driver $1190. I asked the foreman if it was common to have the quote be off and he said yes. He said 50% of the time the quote is wrong. At the end of the process I was given a survey to rate the moving team with the statement that it was customary to tip the drives 5 to 10 percent of the cost. I tipped them 5% of the original cost.
On Wednesday I got a call saying it would be 2 to 7 days and I owed $1475. Obviously the $150 was just added back in. Then yesterday at 10 PM I was called and told my belongings would arrive today. I explained to the mover that I was not available between 1 and 4 today. So much for the 24 to 48 hour notice. He left me a message at 11:30 this morning and said he would be there at 12:40. He actually showed up just after 1 pm and I was not thrilled with changing my plans and well I wasn't my nicest. If I heard "I am just the driver" one more time or "I just got this last night from the other driver.. Now the storage building elevator was down so they had to take things in the back door and I got hit with a $75 long haul fee. They start unloading my belongings and I am noticing that legs (chairs, couches, dressers) are no longer covered and all scratched up. Then the boxes come out and they look like they had been thrown around and beat into weird shapes. My belongings had obviously been transferred multiple times. My dining room table is very damaged. My tv box has a HUGE gorge in it, who knows if it'll work when I get it out of storage. One box was totally open. Who knows if everything packed in it is still in it. My lamp boxes are so messed up I am afraid they are broken. I will spend tomorrow on the phone to file a claim for the damage but I have no hope that that process will be any easier than the move itself.
So no matter what your salesman tells you, his quote is not guaranteed. The final cost is determined by the driver that picks up your belongings. Unless you fill an entire truck your stuff will go to a consolidation unit and will be handled multi times increasing the risk of damage.
Buyer beware is what I would tell you. Unless you can pack everything and measure it all so there is no doubt on the cubic feet do not bother to use this service. 50/50 are really not good odds of getting the price right. And the drivers are trained well to say "I'm just the driver".

Move size: 1 Bedroom Home Service cost: $4780

PLEASE DON'T USED THIS COMPANY! Let me start by saying that their customer service is horrible. I’m a service member of the US Army and move many times during my career. I never had such a bad experience as I been dealing with Midwestern Van Lines! I had a quote for less than $5,000.00 dollars and I ended up paying over $13,000.00 dollars. I flew from Orlando, Florida to Seattle, WA to had my household move. They knew that if they change the price I had no other option than to go through with the move. The customer service lines never responded or returned my calls. Jon Jameson the Senior Moving Consultant for Midwestern Van Lines was the one that quote me the $5,000 dollars and never even had the courage to return my call. The movers were horrible and broke and drop so many of my household good. Like I said before, please stay away from this company. They don’t even take care the troops, imagine what they will do to a regular civilian. Stay away from them!!

Move size: 3 Bedroom Home Service cost: $14000

They are crooked and need to be shut down. They packed up our belongings which they did a well job. They gave us a date when our delivery would arrive. The driver called and said what time they would arrive. That day came and they never showed. Days went and we had no contact. We called the company and had no answer. Message after message left for day after day and no reply. 4 days later we receive a call from the driver saying they are an hour out. They arrive in a different truck. They open the truck and our belongings are falling from the truck. Boxes smashed open, furniture thrown every which way fishtank broken glass everywhere. They had no explanation. They unpacked our belongings on wet ground and snow. They unloaded heavy boxes on top of small boxes crushing them. Every piece of furniture was destroyed. Our empty safe was tampered with and would no longer open for us. Our attorney sent letters and phone calls and we have never had a reply.

Move size: 2 Bedroom Home Service cost: $10800

This company are crooks Simon took my estimate never sent me hard copy, took $1960 from me I have a witness to him lieing on the phone stated he could move my 40ft container sold my house he new it needed to be done asap 5 months later dispatch an him lied they never intended to move my stuff, I have lost over $150,000.00 all my stuff my container. I'm hiring a lawyer if any body else has same kind of complaint let's go after them together, Tabatha May Law look me up on Facebook or messenger we can higher a lawyer an sue them an shut them down for good.Simon is a Crook Dispatch also crook they cancelled my contract then said I did took my money my house sold container not moved I lost all my stuff of 50 years.

Move size: 4+ Bedroom Home Service cost: $1526