Midwestern Van Lines

If I could give zero stars I would. I had my things picked up early December 2020.

When I first called and booked everything i was actually booking through what I though was a different company (American Standard Moving) and it turns out that they use a third party for the actual moving. Didn't know that until pick up day. When I called to schedule this I spoke with a broker named Mitch. He told me 3-5 days from pick up to delivery and that "our guys can do 500 miles in a day easy". Everywhere else was a couple weeks atleast so I went with them. I could not be several weeks without my things so I decided to go with them.

Pick up day comes around and they extorted me for an extra $300 since my daughter had her clothes in a bag instead of a box and they needed to box it. And they added $150 since she was on a 3rd floor apartment. I get stairs are annoying but I was transparent about this when I booked the move and the broker originally waived the fees. Not really having any other choice at the time I agreed to it. In hindsight I should have told them to take a hike and just eat my losses with my deposit.

The waiting game begins. I wait a week for my things and no word at all. I call them up and they say that a delivery driver hasn't been assigned yet but one should be assigned by Friday then my items will be on route. I told them I needed everything by Christmas and asked if it I should get it by then. They assured me I should have it by then. Christmas comes and goes. New years comes and goes. No delivery, not even a phone call. Basically from here on out I play this game where I call them once a week and they say I should be getting a call any day from the driver. At one point the truck broke down but the driver never called anybody to tell them so. I have been exceedingly patient and polite every time I talk to them but now I'm starting to lose it. I asked for a discount off my final bill. They offered a $50 discount. $50!!! That is an absolute joke. Honestly the only way they could make it right is if they canceled the final payment altogether. All of my daughters clothes, her bed, her laptop and gaming devices, and all her art supplies and her taxidermy is on that truck. She has been without a bed and clothes for about 2 months now. At what point does this become theft? It has been WELL past the reasonable expectation for delivery.

Where I am now...it is now early February and I was told I should be getting a call from the driver any day now. ?

Move size: Studio Service cost: $2128

We moved from Colorado to Texas. Unfortunately, we chose Midwestern Van lines. They picked our things up on 12/15/2017. Delivery date was 12/18/2017. We were charged more than our original quote. We paid the new asked amount. It is now 1/8/2018. WE STILL DO NOT HAVE OUR BELONGINGS. There is poor comunication. They still don't know when our stuff will arrive! I am recovering from surgery. My little boy is Autistic. We are sleeping on hard wood floors, because these people have our beds!! They have everything, even down to the Christmas tree, stockings and few gifts of toys. Its horrible! Please avoid the pain and suffering we are going through and chose another company.

Move size: 2 Bedroom Home Service cost: $378985

I just moved from Denver to Boca Raton Florida. I had booked a mover but two days before my move they called me and told me the price I was quoted wasn’t enough and turned my $3,500 move to $7000. I was shocked so I went online to eee what I could do. Thankfully I was helped by Sam Stone. He saved me. He got be booked for my original price and had me picked up In two days. His level of professionalism was way beyond my expectations. The truck showed up on time. They were super professional and a week later the same crew delivered my stuff to Florida and set up my new condo. Thank you Midwestern Van Lines and a special thanks to Sam Stone.

Move size: 3 Bedroom Home Service cost: $3500

PLEASE DON'T USED THIS COMPANY! Let me start by saying that their customer service is horrible. I’m a service member of the US Army and move many times during my career. I never had such a bad experience as I been dealing with Midwestern Van Lines! I had a quote for less than $5,000.00 dollars and I ended up paying over $13,000.00 dollars. I flew from Orlando, Florida to Seattle, WA to had my household move. They knew that if they change the price I had no other option than to go through with the move. The customer service lines never responded or returned my calls. Jon Jameson the Senior Moving Consultant for Midwestern Van Lines was the one that quote me the $5,000 dollars and never even had the courage to return my call. The movers were horrible and broke and drop so many of my household good. Like I said before, please stay away from this company. They don’t even take care the troops, imagine what they will do to a regular civilian. Stay away from them!!

Move size: 3 Bedroom Home Service cost: $14000

I do not give this company 1 star but there is not a button for 0 stars! This company will be nice at first just to get your business and your money! Do Not Use This Company, please. They are horrible. The guys who picked up my items were great and wrapped everything snuggly but that is where the niceties ended. My items were picked up on the 18th of July in Wyoming and delivered on the 8th of August to Massachusetts. My belongings switched vehicles 3 times! First off, Mid Western Van Lines quoted me 658 sq ft of space after I gave a detailed inventory. When they came to pick up my belongings (all of which were on the inventory to include verbally giving them dimensions over the phone) all of a sudden my items took up 900 sq ft which increased my price another $1,100! Secondly, they contracted my items to a third party company for delivery. They contracted Boost Express Van Lines who tried to get me to pay an extra $450 for a "delivery fee" which was not in my contract, that I had in hand. Needless to say I called the police because Boost Express would not give me my items until I paid $450 that was not in my contract. The police went over the contract with the drivers and calmed the situation down. I tried calling Mid Western a dozen times and no one answered. I emailed them and left voicemail messages; no response! They finally started to unload my items as I checked them off my inventory sheet and guess what? I AM MISSING 11 ITEMS FROM MY INVENTORY!! Also my grill is broken, my deep freezer has a huge gash in it, my $600 computer desk is broken and every box is dented and smashed!! Now I have to go to the police station and file reports and try to file claims with Mid Western Van Lines but I doubt I will ever see my missing items or any kind of reimbursement. I am in the military and have been for the last 9 years and have never run into anything like this before. Please do not use this company if you value your money and your personal items! I paid $4,493.26 for a garbage company who told me it was going to cost $3,337.11; Spent 2.5 hours with 5 police officers at my house; and lost some of my personal items just because I did not want to move it all myself this time. Do yourself a favor and move your items yourself! This is a headache and heartache I could have avoided if I had just chosen to do it myself. Oh and I also cancelled my credit card just incase the company tried to take even more money from me and I had to block a phone number from Boost Express Van Lines because their boss Yuri, whom I could not understand because of his accent, kept calling and yelling at me about paying his guys and saying he is going to sue me. I have every contract filled out and every dime that I was contracted to pay, has been paid. Never again will I use a moving company. I will never trust anyone else with my valuable possessions and I suggest you don't either!

Move size: 3 Bedroom Home Service cost: $4493

Beware of this company, they quoted us a price of 5872, had me sign contract for original never gave me a copy until they loaded my fur inter in a 26 ft. Moving trailer, they took the signed contract and jacked up the price to more than 12,000 dollars. Did not give me a 24 hour notice, He solicited help on Craig’s list to help move my furniture. I did not have all the money so he put my things in storage and took the key. The Florida Department of transportation investigated them because of 48 complaints. Took my contract back to the original quote and informed me I would have to pick up my own items. My things are still in storage because his name is on the unit and he has the key. Fill out complaints that the only way to get this company and others investigated.

Move size: 4 Bedroom Home Service cost: $12666

I had to get relocated and I started exploring moving company. Unfortunately these guys also contacted me, I had almost finalized one vendor when sales person "Sean" from this company called me and convinced me to use their service with tall promises ,and told me that they are the best. Somehow I trusted him and it became the worst nightmare happened to me in recent time. I had taken packers and movers services from them and they told me that they will take care packing of my house hold stuff.At the time of pick up they did not pack my coutches and beds, when I asked them they told me that they would pack these goods in their store
and I don't have to worry at all as they are best in business and somehow I trusted them.
Also they had told me that within 10 days from my request they will deliver my goods.
When I requested them to deliver the goods(after their storage period got over), they tood almost 25 days to deliver my goods and they were very rude when I asked them to deliver or asked expected date. Finally I they deliver my goods and most of them were not packaged only or very minumum packing they had done.
Result is all my couches, bed, other stuff got scratches or spoiled. They even exchange one of my packet with sb ele and that packet was filled with just one old lamp.
When I complained about this they send me one link to claim my losses.
I registerd in that Claim website, and still strggling to get their node that they have received all the docuemnts.
They want their claim document, all the bills and photographs of my spoiled stuff but they don't accept muitiple files, no zip files.I wrote the couple of times to suggest me how should I send the relevant docuemnts they need to process my claim, they just send one standard answer docuemnt of these forms are not accepted.
I really doubt is it real claim system or here also some fake things are set up by these guys.
I am clue less what to do and how to get any claim for my spoiled stuff right now.
My high recommendation is please don't use this moving company. Photo of few items I have uploaded.

Move size: 1 Bedroom Home Service cost: $2578

They are crooked and need to be shut down. They packed up our belongings which they did a well job. They gave us a date when our delivery would arrive. The driver called and said what time they would arrive. That day came and they never showed. Days went and we had no contact. We called the company and had no answer. Message after message left for day after day and no reply. 4 days later we receive a call from the driver saying they are an hour out. They arrive in a different truck. They open the truck and our belongings are falling from the truck. Boxes smashed open, furniture thrown every which way fishtank broken glass everywhere. They had no explanation. They unpacked our belongings on wet ground and snow. They unloaded heavy boxes on top of small boxes crushing them. Every piece of furniture was destroyed. Our empty safe was tampered with and would no longer open for us. Our attorney sent letters and phone calls and we have never had a reply.

Move size: 2 Bedroom Home Service cost: $10800

This company are crooks Simon took my estimate never sent me hard copy, took $1960 from me I have a witness to him lieing on the phone stated he could move my 40ft container sold my house he new it needed to be done asap 5 months later dispatch an him lied they never intended to move my stuff, I have lost over $150,000.00 all my stuff my container. I'm hiring a lawyer if any body else has same kind of complaint let's go after them together, Tabatha May Law look me up on Facebook or messenger we can higher a lawyer an sue them an shut them down for good.Simon is a Crook Dispatch also crook they cancelled my contract then said I did took my money my house sold container not moved I lost all my stuff of 50 years.

Move size: 4+ Bedroom Home Service cost: $1526

DO NOT USE THIS COMPANY!! You will not get it anywhere near the time expected, both of my TV's were broken, boxes crushed, 4 snow tires and rims never delivered even though they sent pictures of where they were in Georgia, Tommy Hilfinger suitcase with several items inside never delivered.
Save yourself the headache and heartache and DO NOT USE Midwestern Van lines!! You can never reach anyone, there is no "home" office to talk to anyone, they absolutely do not have respect for anything. Oh and, your things go from storage facilities all over the state do who knows how many people are handling your belongings.
Make sure you take out a big insurance policy if you plan on using any moving company, I am out $2500 total now.

Move size: 1 Bedroom Home Service cost: $1750

I am just going to state the facts and let you decide if you want to risk using this moving service.
I worked on a quote with Paul from the Chicago office on my move from Iowa to Massachusetts. I was told that the quote I was given was guaranteed. I was told a van clearly marked with Mid Western Van Lines would pick up my things and deliver them to MA. I was told that Paul would be my go to person for the whole move and would always be available to me for question. I was told I would get 1 to 2 days notice both on pick up and on drop off. I was told my belongs would arrive in the condition they were in when picked up. I was told the price would be just over $3900 dollars. I paid a deposit of just over 2K and was told by balance was $1945, 1/2 due at pick up and 1/2 at drop off.
Now here is what occurred. The crew called on the back up day to say they would arrive in 20 minutes. They arrive an hour later in an unmarked truck. They walked around my apartment and wrote up paper work and told me I actually needed to give them $1500 on pick up and delivery. I called a supervisor since Paul did not return my call, text or email and the supervisor took $150 off the cost and I gave way a bedroom set and got the price down and gave the driver $1190. I asked the foreman if it was common to have the quote be off and he said yes. He said 50% of the time the quote is wrong. At the end of the process I was given a survey to rate the moving team with the statement that it was customary to tip the drives 5 to 10 percent of the cost. I tipped them 5% of the original cost.
On Wednesday I got a call saying it would be 2 to 7 days and I owed $1475. Obviously the $150 was just added back in. Then yesterday at 10 PM I was called and told my belongings would arrive today. I explained to the mover that I was not available between 1 and 4 today. So much for the 24 to 48 hour notice. He left me a message at 11:30 this morning and said he would be there at 12:40. He actually showed up just after 1 pm and I was not thrilled with changing my plans and well I wasn't my nicest. If I heard "I am just the driver" one more time or "I just got this last night from the other driver.. Now the storage building elevator was down so they had to take things in the back door and I got hit with a $75 long haul fee. They start unloading my belongings and I am noticing that legs (chairs, couches, dressers) are no longer covered and all scratched up. Then the boxes come out and they look like they had been thrown around and beat into weird shapes. My belongings had obviously been transferred multiple times. My dining room table is very damaged. My tv box has a HUGE gorge in it, who knows if it'll work when I get it out of storage. One box was totally open. Who knows if everything packed in it is still in it. My lamp boxes are so messed up I am afraid they are broken. I will spend tomorrow on the phone to file a claim for the damage but I have no hope that that process will be any easier than the move itself.
So no matter what your salesman tells you, his quote is not guaranteed. The final cost is determined by the driver that picks up your belongings. Unless you fill an entire truck your stuff will go to a consolidation unit and will be handled multi times increasing the risk of damage.
Buyer beware is what I would tell you. Unless you can pack everything and measure it all so there is no doubt on the cubic feet do not bother to use this service. 50/50 are really not good odds of getting the price right. And the drivers are trained well to say "I'm just the driver".

Move size: 1 Bedroom Home Service cost: $4780

I moved from Ohio to Connecticut because of my new job. Very unfortunately, I chose Midwestern Van Lines. They picked up my stuff on 1/14/2018, and my requested delivery date was 1/18/18. Until this very date (2/13/18), I still don't have my belongs, and I've been sleeping on the floor and living out of one carry-on suitcase since 1/14/18. The communication was poor and not transparent from the company. I emailed dispatch manager initially, and received no responses. I tried to call the sales person that I talked, no responses. I ended up have to "constantly proactively" call the dispatch department through the 1-800# asking for my delivery status - because none of their associates would pick up the direct lines. Every time I called, I received the answer of "we will let you know once the driver is assigned, just wait for our call, right now we don't know when your stuff will be delivered" instead of providing a concrete solution of how to solve the issue. I also had to push very hard to speak with the supervisor (and not to mention, she failed to call me at least 4-5 times when her associates promised that she would call). I also found out that a lot of information dispatch department communicated might not actually be correct. In addition, the actual cost is $1,000+ more than what was estimated initially. The experience with Midwestern Van Lines has marked the worst moving experience I ever had, and I had moved numerous time in my life both across the country and oversea. This caused a lot of mental burden on my end, especially starting a new job at a new location. If I could give zero star rating, I would, unfortunately, that is not an option. Please consider carefully when you are choosing a moving company to help your move.

Move size: 1 Bedroom Home Service cost: $2648

My wife family and I had to move rather quickly across the country from Minnesota to San Diego California due to a great job opportunity. The Company gave me 10 days to report and I had no idea how we could do it, at least move our whole home so quickly. My wife put our information out for estimates to see how we can do this. Luckily she was reached out from Jon Jameson with Midwestern Van Lines. He was very professional and showed his concern to our situation. Luckily Midwestern was able to get us picked up with in a week. Now we didn't have a home yet, so they were able to store our belongings for a month free until we found a home of our own. Luckily once in California my wife, who is great was able to find us a home within a few weeks. We notified Midwestern and luckily they had a truck available to get us delivered. All being said, with the stress, Midwestern made this new venture for our family easy. we had received lower estimates but it came down to the service and how Jon made us feel at ease in this stressful time.

Move size: 3 Bedroom Home Service cost: $6850

This company gives an underestimate for an initial quote then charged you much more. The movers who don't speak English then hurry you to sign more papers which state you have $15000 of insurance, but they pay at a rate of $1 for every pound the damaged items weigh. The move took over 30 business days as they said the stuff was being stored at some sure which was neither the move origin or destination. When it arrived, my $1500 tv was smashed, a leg of my entertainment center was ripped off, and every corner of the bedroom set was nicked or dinged to some degree. Filling for insurance was a hassle, and then reading the fine print showed that if they pay or an insurance policy and you move within 12 months, your stuff becomes theirs and they can come check your home whenever. This company already has multiple complaints work the BBB. Do not use this company, and spread the word! Worst experience I've ever had with any type of company.

Move size: 2 Bedroom Home Service cost: $3000

This company should not be in business. Many of our items, most of which are antiques have been badly damaged. It has taken just short of 7 weeks to receive our entire load. For some reason, it came in 2 shipments. We have been sleeping on a mattress on the floor for the entire 7 weeks. Today the second and final shipment came, and now we are missing some items, including part of an antique marble top dresser. Unbelievable! Oh, and this company won't return phone calls, and their customer service is beyond bad. Avoid this company! Avoid this company! PERIOD.

Move size: 3 Bedroom Home Service cost: $12000

Read your contract with them - they tell you "yes we can do that in time" and they don't - don't believe them. They take your items/furniture and keep it hostage for over 30 days. We have tried calling customers service and nothing changes they tell us our items/furniture will be picked up then three days later it was not and still nothing. They picked up our items/furniture in March then dropped it off in a storage unit somewhere we don't know..and still nothing from them on when we will get our items/furniture. We have received NOTHING from customers service on when we are going to receive our items/furniture. Don't use them Don't trust them - they will over charge you once they get there to pick up your items - famous words - "you have more than what you told us" then it is more money. This has been the WORST experience we have ever gone thru.

Move size: 2 Bedroom Home Service cost: $4000

Do not and I repeat do not go with Midwestern van line Movers. As you read and other reviews they do under estimate your move. They came to pick up my furniture that I had listed on a contract with them and when the movers came they wanted to charge me $1500 more. Tried calling a representative Sean call do not and I repeat do not go with Midwestern van lying movers. As you read and all the reviews they do under estimate your move. They came to pick up my furniture that I had listed on a contract with them and when the movers came they wanted to charge me $1500 more. Tried calling a representative Sean Cohen and I was told by him to always call he will always answer his phone etc. etc. When the movers were there trying to dispute this list he never called them back and when I tried he never called me back. It has been six hours and I’m still waiting for a callback. I did not go with Midwestern Van Lines I told them just to leave they are a rip off they do not respond back to you and I was told by authentic reputable movers that you should never put a down payment down. That’s illegal. Worst experience ever I had just made another move to go to Colorado and that went smoothly with pods. That move to Colorado though did not have as many furniture as I did with this recent move. Do not trust them do not sign anything and paid any down payment. It is worth going to a reputable mover. You get what you pay for.

Move size: 3 Bedroom Home Service cost: $1781

It was in good faith that I chose to use Midwestern Van Lines to move my personal belongings from Omaha NE to Johnson Valley CA, after all they state they are "Voted #1 Professional Moving Service" (DOT: 1723440/MC: 631710)

I contacted Michael Gould phone: Ext (719)359-8275 to establish a Binding Moving Estimate JOB NO: MW3776926 and paid the required 864.43 to get things going.

Within a day or two I received a call informing me that movers would be there on Monday between the hours of 12-noon and 2:00. At 3:00 the mover's called and stated they would be there at 4:30 but didn't show up until 5:30 surprisingly in a large Ryder truck. Then I was asked if it was alright if they grabbed something to eat? One drove off in the Ryder truck while the other began removing my pre-boxed items, numbering each as he removed them to the parking lot of the apartment complex,

About half-hour (45 minutes) later the driver and Ryder truck comes back and they ate in the cab of the truck. Afterwards both movers proceeded to remove & load my pre-packed boxes. I was a bit upset that they didn't come dressed in something professional like a uniform and instead casual wear. After all, I was led to believe this was a "professional" mover. Other things about them peeved-me-off as well (when I found out days later from my daughter who had removed herself from the property because she felt uncomfortable) because I gave them "excellent" reviews on the form given me in along with a $25.00 repeatedly suggested gratuity while signing a boat-load of paperwork and paying half the amount of the balance due using my debit card with 3% .. upon delivery I was to pay the remaining balance in either cash/cashier's check only. After all this I was led to believe that this Ryder truck the movers came in was the truck and movers who would be delivering my items on my suggested day of delivery, when asked by the mover, of May 21st. Little did I know this was the date that their 7 to 10 days delivery would begin .. and this is when my nightmare of delivery and holding my belongings became hostage for $250.00 cash not to mention 30 boxes still missing and promised delivery within 3 days (which time is up) .. the two guys who delivered part of my boxes one wore sandals and no shirt and the other was in a big rush to get on with the next job
while I proceeded to write down the box numbers received and literally forced me into signing off that I received everything on the list. Too unprofessional and I regret the day I made my decision to use them.
Needless to say the story has gone on and on and on and come Monday June 4th I'm writing a letter about the whole incident to the Governor of Miami FL, the Better Business Bureau, and if necessary Miami FL local newspaper because 30 boxes/pieces are still missing and promised to be delivered within 2 to 3 days but haven't heard a thing - times up Midwestern Van Lines.

Move size: 2 Bedroom Home Service cost: $4793

My husband and I went through this company to move out stuff from Minnesota to Georgia. We liked our quote we had at the beginning. The day of pick up they came in and said we needed to pay an extra $3,000 to take everything. We said Absolutely Not. So the move ended up taking 13 boxes, 2 chest dressers,3 twin size mattresses and 3 TVs ALL FOR $2,300. They were suppose to call us and tell us the day and time for pickup 2 days prior. We never received a phone call so we called to see what was going on. They have us a day and time window. The truck pulled up right at the time when the window was over. This was our first move out of state and Midwestern made this first time experience horrible for us. We will not recommend anyone to book with this company ever.

Move size: 1 Bedroom Home Service cost: $2300

One of the previous reviews was spot-on. We were quoted a priced based on cubic feet, asked for a down payment only to have our quote adjusted up in price before the movers got to our house. When the furniture was being picked up, we were told that using a credit/debit card would result in a 3% convenience fee. No one in the home office told us of this at any point..we had to be told by the movers themselves. After having arrived in our new home, we’re being told that it could take up to a week before our furniture arrives..again, we were never advised it would take that long. We’ve been at our new home for 3 days and have at least 7 more days before our furniture arrives? This company isn’t very upfront about “real” costs moving cross country. They jack up the price, hold your furniture hostage, and take their sweet time delivering it. The movers themselves were friendly, but we’ll see how everything holds up once our stuff gets here. Avoid this company.

Move size: 3 Bedroom Home Service cost: $6700

Where to start? First, when the company is soliciting your service, they will tell you, "I will be with you during your move". Reality? Once they have your belongings, they DO NOT bother returning any phone calls.
I went room by room and gave an accurate inventory. The Midwestern rep, made note of everything, and figured my belongings to be 1100 cubic feet. The day the movers arrived, there were a few less items to be loaded to include: 8 large boxes, a bakers rack and a side-by-side refrigerator. They loaded my belongings into a Ryder 24ft truck, which holds 1400 cubic feet. After they had loaded my belongings, the truck was only 2/3 full. HOWEVER.. they charged me an additional $1500 and said I had 1500 cubic feet! The driver said to call the company to sort it out..which is when they NEVER returned my call!
On the day they were to deliver my belongings, they called and said they would arrive between 10am and 12pm the next day. They arrived at 7pm and weren't finished until after 11pm. My boxes were crushed, but luckily only 3 things were broken. They tracked my new home full of mud, but that's not the worst..one of the movers called my daughter outside and asked her for some marijuana!!
Now I write this review instead of calling the company, since they do not bother to return calls. Avoid this company. Stick with the reputable names of moving companies, you will be better off for it.

Move size: 3 Bedroom Home Service cost: $5100